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To start, I have had nothing but trouble with my 2014 ram 2500 recently. Apparently at 100k, my truck sucks it. Now for the worst...after an alignment issue (local shop), a coil spring issue (Ram), the dreaded Y pipe issue (Ram) and a traction control issue (general wear and tear), I got to enjoy a new issue. All of this has happened within eight (8) months. Frustrated with my truck, I started to checkout the forums and see if anyone else has experienced my issue (AKA I was trying to assign blame on someone else like AEV). As I was scouring the forum, I found wisdom in something Wapitihunter wrote...it said to not state something on the forum without calling AEV first. Feeling this was the best idea, I called AEV today.
I was fully prepared to get the cold shoulder, pull out the credit card and die a little inside. I spoke with Chris. I explained my situation, was honest about the fact it could be installation error, alignment error (long story) or fat chick sitting in the truck error and offered up my credit card hoping I’d have enough room to hit a bar later on today to wallow in self pity. I understand this sounds like a county song, but ironically enough, Chris was understanding and is next day airing out my parts. He understands this is my daily driver with my 2 year old / 4 year old boys so safety is paramount. I don’t want to get into the issue of what happened since I feel my message would be lost, but I feel that accolades are due. Yes, Chris was cool enough to send out parts next day air (without charge), no my credit card was not charged, and Chris sent out parts that were required to fix my truck (even though AEV didn’t make them)...so all i wanted to do was say thanks. In my years of being on this earth I have learned that all companies are here to make money. We know this. But, I have only had 2 companies take care of me like this where they have wanted to help someone out who buys their parts. (The other was decked.)
With the world as it is today, it seem all people hear about is the bad, selfish people / companies out there. I figured this deserved a post and ultimately, I just wanted to say “Thanks” to Chris and the AEV team.
I was fully prepared to get the cold shoulder, pull out the credit card and die a little inside. I spoke with Chris. I explained my situation, was honest about the fact it could be installation error, alignment error (long story) or fat chick sitting in the truck error and offered up my credit card hoping I’d have enough room to hit a bar later on today to wallow in self pity. I understand this sounds like a county song, but ironically enough, Chris was understanding and is next day airing out my parts. He understands this is my daily driver with my 2 year old / 4 year old boys so safety is paramount. I don’t want to get into the issue of what happened since I feel my message would be lost, but I feel that accolades are due. Yes, Chris was cool enough to send out parts next day air (without charge), no my credit card was not charged, and Chris sent out parts that were required to fix my truck (even though AEV didn’t make them)...so all i wanted to do was say thanks. In my years of being on this earth I have learned that all companies are here to make money. We know this. But, I have only had 2 companies take care of me like this where they have wanted to help someone out who buys their parts. (The other was decked.)
With the world as it is today, it seem all people hear about is the bad, selfish people / companies out there. I figured this deserved a post and ultimately, I just wanted to say “Thanks” to Chris and the AEV team.
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